keha88 Privacy Policy
keha88 is fully committed to protecting your personal information. This policy clearly describes what information we collect, how we use it, and how we keep it safe.
Introduction and Overview
1 Purpose of This Policy
keha88 is dedicated to providing players in Bangladesh with a safe, transparent, and enjoyable gaming environment. The purpose of this Privacy Policy is to inform you about what types of information we collect, why we collect it, how we store it, and what measures we take to protect your information. Respecting your privacy is our core responsibility.
What Information We Collect
2 Registration and Account Information
We collect the information you provide when creating an account on keha88. This includes:
- Full name and username
- Email address
- Date of birth (for age verification — minimum 21 years)
- Residential address
- Password (stored in encrypted form)
3 Identity Verification Information (KYC)
To ensure safe and responsible gaming and to secure financial transactions, we may carry out an identity verification process. Information collected during this process may include:
- National ID (NID) or passport copy
- Utility bill or bank statement for address verification
- Proof of ownership of payment method
This information is stored under strict security and is used solely for verification purposes.
4 Financial Transaction Information
Financial information required for deposits and withdrawals is collected. keha88 currently accepts payments via bKash, Nagad, and Rocket. Transaction records such as deposit amounts, withdrawal amounts, dates, and methods are stored. We do not store full card numbers or complete mobile PINs.
5 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device information
- Browser type and version
- Time spent on the platform and activity logs
- Cookie and session information
- Referral source (where you came from)
Purpose of Information Use
6 Service Operation and Improvement
The collected information is primarily used for the following purposes:
- Creating, managing, and verifying accounts
- Processing financial transactions and maintaining transaction history
- Personalizing the gaming experience
- Resolving technical issues and improving the platform
- Delivering applicable promotions and bonus offers
7 Security and Fraud Prevention
keha88 is committed to ensuring the safety of all players. Your information is used for this purpose to:
- Detect and prevent fraudulent activity
- Comply with anti-money laundering (AML) policies
- Prevent unauthorized access or account theft
- Verify the legitimacy of each account
8 Customer Support and Communications
Using the contact information you provide, we:
- Provide assistance via live chat
- Send important account-related notifications
- Send transaction confirmations and alert messages
- Share security-related updates
Information Security Measures
9 Technical Security
keha88 uses industry-standard security technology to protect your information:
- SSL Encryption: All data transfers are protected by 256-bit SSL encryption.
- Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
- Two-Factor Verification: An additional verification option is available when accessing your account.
- Firewall and Security Audits: Regular security reviews are conducted.
10 Data Retention Period
Your personal information is not retained beyond what is necessary. Even after an account is closed, certain information may be retained for a defined period as required by law to meet regulatory obligations, legal claims, or financial record-keeping requirements. Once that period has passed, the information is securely deleted or anonymized.
Sharing Information with Third Parties
11 Information Sharing Policy
keha88 never sells, rents, or discloses your personal information to third parties for marketing purposes. However, limited information sharing may occur in specific circumstances:
- Payment Processors: Only the information necessary to complete transactions with payment service providers such as bKash, Nagad, and Rocket.
- Game Software Providers: Limited information required for game operation (such as PG Soft, Pragmatic Play, JILI, Spribe).
- Legal Authorities: In response to lawful requests from courts or investigative agencies in accordance with applicable law.
- Anti-Fraud Services: Trusted partner organizations for fraud detection purposes.
12 Third-Party Obligations
We have strict agreements in place with each third party with whom we share information. Under these agreements, they may only use the information for specified purposes and are required to maintain the same standards of data protection. They are not permitted to resell or transfer your information elsewhere.
Cookie Policy
13 What Cookies Are and Why They Are Used
Cookies are small data files stored in your browser. keha88 uses cookies for the following reasons:
- To keep your login session active
- To remember your preferences and settings
- To monitor platform performance
- To improve the user experience
14 Cookie Controls
You can manage cookies from your browser settings. However, disabling certain essential cookies may prevent some platform features from working correctly, such as saving your login session or loading games. For the best experience, keeping functional cookies enabled is recommended.
Your Rights and Controls
15 Right to Access Information
You may request a copy of your personal information held by us at any time. We will respond to you within a reasonable timeframe.
16 Right to Correct Information
If any of your information is incorrect, you may request a correction. You can make changes yourself in your account settings or contact support.
17 Right to Delete Information
You may request to close your account and delete your personal information. Certain information may need to be retained for a defined period due to legal and regulatory obligations.
18 Right to Object to Processing
You may opt out of marketing communications. However, essential communications required for service operation — such as transaction notifications and security alerts — cannot be turned off.
Minor Protection and Responsible Gaming
19 Age Verification and Minor Protection
keha88 strictly prohibits access by anyone under the age of 21. Date of birth is collected at registration, and age is verified through identity documents when necessary. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.
20 Responsible Gaming and Information Use
Information about your gaming activity may be used to provide responsible gaming tools, such as setting deposit limits, self-exclusion, and break options. This information helps keep your gaming experience safe. To learn more about responsible gaming, visit our Responsible Gaming page.
Policy Changes and Updates
21 Policy Change Process
keha88 may update this Privacy Policy from time to time. When changes are made, we will:
- Update the "Last Updated" date at the top of the page
- Send an email notification for significant changes
- Provide an opportunity to acknowledge the changes on your first login after the update
Continuing to use the platform after an updated policy is published indicates that you have accepted the new policy.
22 Applicable Law
This Privacy Policy has been prepared in accordance with applicable laws and regulations of Bangladesh. The laws of Bangladesh will apply to any disputes or matters arising from this Policy.
Contact Us
If you have any questions, concerns, or information-related requests regarding this Privacy Policy, please feel free to contact us. Our team is always ready to assist you.
Privacy Contact
24/7 Live Chat — Instant support in Bengali
Email: [email protected]
You may submit requests to access, correct, or delete your information via email.
! Important Reminder
Your privacy matters to us. If you feel we have not followed this Policy properly, please inform our support team directly. We will aim to respond within 48 hours. For more information, you may also read our Terms and Conditions.