Frequently Asked Questions
All your questions answered at keha88
From opening an account to withdrawing funds — every question you have about keha88 is answered on this one page.
keha88 is a trusted online gaming platform in Bangladesh. We understand that new players often have many questions — how to deposit using bKash or Nagad, how bonuses work, what the rules are for betting on BPL matches, or how long account verification takes. On this FAQ page, we have provided clear and straightforward answers to all of those questions. Click on any section below to find what you are looking for.
Account and Registration
To open an account at keha88, you need an active mobile number, a valid email address, and a strong password. Fill in the registration form with accurate details and confirm your age — this platform is only for people aged 21 and above. The whole process takes just a few minutes.
Account verification is usually completed within a few hours. You will need to upload a clear photo of your national ID or passport along with a selfie. Once the keha88 team reviews your documents and gives approval, you will have full access to deposits and withdrawals.
No, only one keha88 account is allowed per person. Attempting to open multiple accounts may result in all accounts being suspended and any deposited funds being forfeited. Enjoy all the benefits through a single account.
Click the "Forgot password?" option on the login page. Enter your registered mobile number or email and a verification code will be sent to you. Enter the code and set a new password. If you have trouble, contact keha88 live chat support.
Yes, you can contact the support team via live chat at any time to temporarily suspend or permanently close your account. As part of responsible gaming, we offer a self-exclusion option. Visit the responsible gaming page for more details.
Deposits and Withdrawals
Deposits made to keha88 via bKash are generally credited to your account instantly. Go to the deposit page, select bKash, enter the amount and your PIN to confirm — your balance will update within seconds. The minimum deposit amount is ৳200.
Yes, keha88 supports all three major mobile banking services in Bangladesh — bKash, Nagad, and Rocket. The minimum deposit amount is ৳200 for all three methods and deposits are generally processed instantly. Choose whichever is most convenient for you.
Withdrawal requests from keha88 are generally processed within 30 minutes to 3 hours. Once the request is approved, the money is sent to bKash, Nagad, or Rocket. The minimum withdrawal amount is ৳800. No extra charges are applied.
keha88 does not charge any additional platform fees for deposits or withdrawals. However, the mobile banking operator (bKash, Nagad, Rocket) may apply a small charge according to their own policy — this is entirely a third-party matter.
If more than 3 hours have passed and the money has not arrived, contact keha88's 24/7 live chat support. Have your transaction ID and mobile number ready — the support team will resolve the issue quickly.
Games and How to Play
Go to the cricket section at keha88 and select the Bangladesh Premier League (BPL). Click on your preferred match from the list of ongoing or upcoming matches, choose the market type (match winner, top batsman, over/under), set your amount, and confirm the bet. Visit the cricket page for more details.
keha88 has a large collection of slots from leading providers including PG Soft, Pragmatic Play, and JILI. You can play popular titles like Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, and Super Ace. All slots operate with fair play guaranteed. Browse the full list on the slots page.
RTP is a game's theoretical return rate — the percentage of total bets that is returned to players on average over the long term for every ৳100 wagered. It is an average figure and not a guarantee of winning in any specific session. keha88 only offers games from verified providers whose RTP has been independently tested.
Yes, keha88 is fully mobile-friendly. The site works perfectly on any smartphone browser, whether Android or iOS. There is no need to download a separate app; enjoy slots, live casino, and sports betting right in your mobile browser.
Go to the keha88 Casino section and select the live casino option. You can play blackjack, roulette, baccarat, and many more games via live streaming with real dealers. A good internet connection will make the experience even more enjoyable. Visit the keha88 Casino page for more details.
Bonuses and Promotions
keha88 gives new members a 200% bonus on their first deposit, up to a maximum of ৳8,000. For example: if you deposit ৳1,000, you receive a ৳2,000 bonus, bringing your total balance to ৳3,000. A minimum deposit of ৳200 is required to activate the bonus and a 20x wagering requirement must be met.
A wagering requirement means you need to place a certain amount in bets before you can withdraw the bonus funds. For the keha88 welcome bonus, this is 20x — meaning if you receive a ৳2,000 bonus, you must complete a total of ৳40,000 in wagers before withdrawing. Slots and most games contribute toward meeting this condition.
The keha88 VIP program has three tiers — Bronze (weekly cashback up to 0.3%), Silver (up to 0.7%), and Gold (up to 1.0%). Tiers are upgraded based on your regular gaming activity. No separate application is needed — just play and earn cashback automatically.
The welcome bonus is for the first deposit only. However, keha88 regularly offers various reload bonuses, seasonal promotions (such as those for IPL or the T20 World Cup), and weekly VIP cashback. Check the keha88 promotions section regularly to stay updated on the latest offers.
Your main balance is money you have deposited yourself — it can be withdrawn at any time. Bonus balance is the reward you receive from keha88, which requires a wagering condition to be met before withdrawal. When you play, the bonus balance is used first and once the condition is met, your winnings are added to the main balance.
Security and Responsible Gaming
Yes, keha88 keeps all your personal and financial information secured with SSL encryption. We do not share your information with third parties. Read the privacy policy page for more details about our privacy practices.
No, keha88 is only for people aged 21 and above. Age is verified at the time of registration and accounts for minors are not approved. Parents can use parental control software to protect children from online gaming.
keha88 takes responsible gaming seriously. We offer deposit limits, self-exclusion, and the option to temporarily or permanently close your account. If you notice any signs of addiction, contact us via live chat or visit the responsible gaming page.
All games at keha88 are supplied by independently tested game providers (PG Soft, Pragmatic Play, JILI, Spribe). These providers use a Random Number Generator (RNG) that keeps every outcome completely impartial and unpredictable — no bias is possible.
Contact keha88's 24/7 live chat immediately. The support team can lock your account right away and begin an investigation. To avoid such situations, use a strong password and never share your password with anyone.
Still have questions? Contact support
Our Bengali-speaking support team is available 24 hours a day, 7 days a week to help you. Chat with us directly via live chat or send us an email — we will get back to you as fast as possible.
Email: [email protected] | 24/7 Live Chat — in Bengali